Tue, Jul 25th 2023: Technical Difficulties in US-1 DC

We are currently experiencing an issue with our US-1, Chicago Datacenter. Due to the faulty hardware, some of the workspaces could be experiencing issues with report computations and general usability.

Our engineers are working diligently to fix this, and we will continue to keep you posted with updates as details are revealed. 


For more information about the datacenters, click here.


How are you affected?

Some of the workspaces in US-1, Chicago Datacenter could be experiencing issues with report computations and general usability.

No action required!

There is no action required from you right now.

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We greatly appreciate your patience in this matter, and if you should have any direct questions regarding this, please reach out to GoodData Support.


Joe Heun

We have an expected eta for the resolution at about 1-2 hours. We apologize for the inconvenience, but it looks like we are getting closer.

Joe Heun

We are still on track with the proposed ETA of the fix. We will continue to post updates on necessary details.

Joe Heun

Hello Everyone, after further review there needs to be some replacement of hardware which will affect the ETA even further. Unfortunately, at this time, we do not have a current ETA, but we will continue to post updates as details present themselves.

Again, we are sorry for any inconvenience, and certainly appreciate the patience in the matter.

Julius Kos

The replacement of hardware is still underway, and we are closely monitoring the situation.
Rest assured, our top priority is to restore full functionality to all workspaces as quickly as possible

Julius Kos

We regret to inform you that we don't have any specific updates to share at this moment but our team continues to work diligently on resolving the hardware issue on our Chicago Datacenter. We'll continue to provide further information once we have relevant updates.

Julius Kos

The Data Warehouses hosting our workspaces are still experiencing some issues, impacting our services. Our team is intensively looking into this and actively collaborating with one of our vendors to resolve the situation.
Moving forward, we will share status updates every hour (unless there are more immediate developments).

Moises Morales

🟡 We're here with an update on the hardware issue at our US-1 DC. Unfortunately, the issue is still ongoing, and our team is working diligently to find a resolution. Rest assured, we won't stop until everything is back on track!

We understand the inconvenience this may cause and appreciate your continued patience. Our dedicated experts are leaving no stone unturned to get things back to normal. Stay with us for further updates.

Moises Morales

🟡 We have a positive development regarding the hardware issue. The faulty hardware has been identified, and the vendor is currently replacing it. We expect everything to be back in full swing within the next hour!

We want to extend our gratitude for your understanding and patience throughout this process. Our top priority is to ensure a seamless experience for all our users.

Moises Morales

🟡 Our team is still on track to deliver the final fix as soon as possible. At this moment we expect to have everything fully working at any time. Thank you for your continued patience.

Moises Morales

🟢 Dear valued users, we are thrilled to share with you that the hardware issue at our US-1 DC has been successfully resolved. Our team, alongside the vendor's support, worked tirelessly to fix the problem, and we're back to full functionality! We couldn't have done it without your incredible patience and understanding during this challenging time.

As always, your user experience is our utmost priority, and we're committed to providing you with a seamless service. If you have any further questions or concerns, feel free to reach out to our support team.

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