Sat, February 27th, 2021: Scheduled Maintenance Announcement

A maintenance window is scheduled for Saturday, February 27th, 2021, at 1:00 AM Pacific Standard Time (other time zones). The maintenance window is planned to take up to 2 hours.

 

The maintenance is planned for all our datacenters. For more information about the datacenters, click here.

What will it bring?

  • Improved core infrastructure performance
  • Testing of network components in the United States (US), Chicago datacenter
  • Security bug fixes and major engine improvements followed by an upgrade of the underlying operating system
  • System resilience improvements

How will it affect you?

1:00 AM - 2:00 AM: The GoodData platform and all applications will be unavailable on all the datacenters. API calls to the GoodData platform will fail. Tasks that are scheduled to run during that time will be pending and will resume when the GoodData platform is back online.

By 2:00 AM, the Canada (CA), Montreal datacenter is expected to be fully back online.

 

2:00 AM - 3:00 AM: The GoodData platform and all applications will still be unavailable on the following datacenters:

  • United States (US), Chicago
  • United States (US), Dallas
  • European Union (EU), United Kingdom (UK), London

For those datacenters, API calls to the GoodData platform will fail. Tasks that are scheduled to run during that time will be pending and will resume when the GoodData platform is back online.

NOTE: By 3:00 AM, the datacenters are expected to be online. In the unlikely event that the tasks that are scheduled to run after 3:00 AM are still delayed, we will post an update to this announcement.

No action required!

There is no action required from you.

 

We will be posting updates to this announcement to inform you about the maintenance window status. To get a notification email, subscribe to updates in this announcement.


We appreciate your patience and thank you for your understanding. If you have any questions or concerns, please contact GoodData Support.

Updates

Leoš Flodr

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The platform maintenance has started. We will be back within 2 hours.

Michael Ullock

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BAD We are currently experiencing some technical difficulties with our Platform that led to the extension of the Scheduled Maintenance window. Some of you may still be encountering issues accessing our platform. The engineering team is currently working on this issue. We apologize for the inconvenience and we greatly appreciate your patience here. We will keep you posted as soon as the information becomes available.

Michael Ullock

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BAD The engineering team is still working on the technical difficulties that led to the extension of the Scheduled Maintenance window. We apologize for the inconvenience

Michael Ullock

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GOOD Our Scheduled Maintenance is now over - All datacenters are up and fully operational.

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