Thu, January 18th, 2018: Unexpected Maintenance

We are currently experiencing issues within the platform that can cause the platform to appear down. Our engineers are already aware of the unpleasant situation and they are working hard on a quick solution. We will keep you updated with information as it becomes available. 

We greatly appreciate your patience in this matter and apologise for any inconvenience caused. If you have any further questions or concerns please don't hesitate to reach back out to us at support@gooddata.com during this time. 

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Comments

  • Avatar
    Merjola Prifti

    We’ve just been notified that our engineers are working hard to find the root cause and fix the issues, however we greatly appreciate your patience while this investigation process continues at its best.

    In the meantime, we’d also kindly ask you to avoid doing anything with your projects, as it may cause further issues. We’ll make sure to keep you informed about its progress and what may be needed later to do next.

    We deeply apologise for the unpleasant working situation this is causing to your business.

    Thank you for your understanding.
    GoodData Team

  • Avatar
    Merjola Prifti

    Another update: At this point, we’re happy to share that our engineers are slowly restoring the service, however you may still experience some issues with the platform.

    We greatly appreciate your understanding through this problem and we’ll make sure to provide more updates, as soon as they become available.

    Thank you so much for bearing with us in the meantime.
    GoodData Team

    Edited by Merjola Prifti
  • Avatar
    Merjola Prifti

    Update: We’ve just heard back from our engineers and technicians that most of the platform is up again and re-working as expected. However, there may be few projects that are still experiencing issues, and we’re closer to getting the platform FULLY UP shortly!

    Please stay tuned for further instructions what to do next, in our upcoming updates.

    Thank you for your patience in the meantime.
    GoodData Team

  • Avatar
    Merjola Prifti

    Update: Please note, as we head toward the final resolution of this issue, it still seems that, the full process is not finished fully.

    We are seeing few services being still impacted by the issue, and others are under monitoring process. We’ll try our best to keep you posted as the information becomes available from our Engineering team.

    However, if you specifically are experiencing any issue in relation to this matter, please let us know immediately the details by emailing us at support@gooddata.com. We’ll be happy to take up your case separately and investigate it in more details.

    Thank you for your constant understanding.
    GoodData Team

  • Avatar
    Joseph Heun

    Update: We are happy to announce that the platform is fully up and operational. Please reach out to support@gooddata.com if you have any further questions regarding this matter.

    We greatly appreciate your patience in this matter, and apologize for the inconvenience caused.

    Thank you for your understanding.
    GoodData Team

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