We are currently experiencing an issue with our US-1 - United States, Chicago, IL, Datacenter. Some workspaces are currently inaccessible due to difficulties with the underlying component responsible for handling metadata. Additionally, we have identified issues with ETL processes.
Our engineers are working diligently to fix this following up on previous steps to alleviate the situation based on an earlier incident with the same component, and we will continue to keep you posted with updates as details are revealed.
For more information about the datacenters, click here.
How are you affected?
The GoodData Platform is currently not available in US-1 - United States, Chicago, IL, Datacenter. You may also experience ETL failures.
No action required!
There is no action required from you right now.
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We greatly appreciate your patience in this matter, and if you should have any direct questions regarding this, please reach out to GoodData Support.
Updates
Moises Morales
We wanted to provide you with an update on the ongoing issue in our US-1 DC. We are happy to report that we are nearing a resolution. The challenges with the underlying component responsible for handling metadata and the ETL are being effectively addressed.
We are optimistic that the service will be fully restored soon. We appreciate your patience and understanding as we work through this issue.
Moises Morales
The majority of the platform in our US-1 DC is now up and running without any issues. Our engineers have made significant progress in the issue resolution and we are currently finishing up some final details. Thank you for your continued patience.
Moises Morales
We are delighted to inform you that the issue has been successfully resolved, and our platform is now operating smoothly. We apologize for any inconvenience this may have caused and sincerely appreciate your patience throughout this period. Should you have any additional questions or concerns, please feel free to reach out to our dedicated support team.