Issue with Amazon S3 is now resolved

The issue is still present and unfortunately there is not ETA. The issue is with a 3rd party service that is causing problems, so it is not easy to produce an ETA. ETLs may continue failing. We apologize for the inconvenience.

Updates

Chiara Rizzi

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We wanted to let you know that unfortunately the issue with AWS is not solved, and we are still waiting for AWS support to get back to us. We will let you know when we receive more information. Thanks

Chiara Rizzi

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We are deeply sorry, but the issue with Amazon S3 is not resolved yet. We are still waiting for Amazon support to address the issue and we wish we had an ETA, but we don't. We thank you for the continued patience and we will try to keep you updated as much as we can.

Andrzej Korbasiewicz

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As you may know, we use Amazon AWS S3 cloud storage service to transfer data from your systems into your GoodData environment. Unfortunately, while the GoodData ETL process continues to function properly, Amazon is currently suffering from intermittent failures with their AWS S3 storage, preventing the data from being loaded into your environment.

AWS S3 is part of our solution stack and GoodData is currently working all angles to resolve the problem in partnership with Amazon. We recognize the urgency of the situation and we are being diligent in our pursuit to resolve the issue.

We appreciate your continued patience.

Best Regards,

Bill

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Bill Creekbaum
Vice President of Product

Merjola Prifti

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Our engineering team is closely working with both Amazon and Rackspace support to get this issue fixed as soon as possible. The issue has a number #1 priority among three teams. We appreciate your patience in the meantime.

Andrzej Korbasiewicz

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Thank you for all your patience!

Our engineers believe that our service providers have found the root cause of the issue.
The service seems to have improved. We hope the issue will be solved soon.

Please stay tuned!

Andrzej Korbasiewicz

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We are happy to inform you that since 5:30am PDT our service is fully operational! If you would like receive the RCA (Root Cause Analysis), please contact your Account Manager who will be able to share the documentation once the investigation is over. Thank you for bearing with us and sorry for the inconvenience caused.

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