[Incident] All the ETLs will be reset and all the users will be logged out

Today we must perform an urgent maintenance work, which will result in all the ETLs being discarded and all the users logged out. Right after that it will be possible to restart the data loading processes and log back in.

The reason why we do it is because we will ensure the security of our customers' data, as the vulnerability in the SSL-handling component widely used across the Internet has been discovered and we will make sure this vulnerability has no effect on us. More details will follow, please stay tuned.

Have more questions? Submit a request

Comments

  • Avatar
    Denis

    The maintenance is concluded. We apologize for any inconveniences this may have caused. The detailed information will be posted soon.

  • Avatar
    Denis

    We have monitored the platform and everything is in the order, no issues have been observed. The Root Cause Analysis will follow and it will be posted here: https://support.gooddata.com/forums/21939971-RCA

    If you'd like to get a notification when it is published, please subscribe to the RCA forum. And please accept our apologies again for the short interruption of the service.

  • Avatar
    Holly Szkoropad

    We have just released a Root Cause Analysis and follow-up details on this incident, which can be found here:   Security Notice - CVE-2014-0160 (Heartbleed) Disclosure. Please follow this link to find out details about how you were affected and what you should do to prevent any further issues.

Powered by Zendesk