[Intermittent problems] Red error bars are seen in some projects

UPDATE [4:50PM PST]: Our engineering team has made some adjustments that have alleviated the loading issues on many projects.

However, a small number of GoodData projects may still be experiencing:
- Slowness when loading the What/How/Filter areas of the report builder
- Slowness when viewing reports or dashboards
- Or intermittent red bars when viewing reports or dashboards
We are hard at work addressing the issues lingering in the remaining projects. As soon as we have another update, we will provide it within this announcement.
Thank you for your patience!

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UPDATE [3:20PM PST]: We are still experiencing intermittent issues on the platform. Users may experience slowness when attempting to load reports/ dashboards as well as red bars. Our engineers have identified the root cause and are working with the rest of the developing team to create a fix as soon as possible. We're very sorry for the inconvenience caused here and will provide updates as soon as possible.

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In some projects the red error bars may be seen when executing the reports. Our team is working on the issue's resolution.

We deeply apologize for the troubles this may be causing.

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Comments

  • Avatar
    Denis

    The red bars are gone, but we still see the spinning wheel with the Analysis Page when trying to list the available metrics/attributes. This affects just some projects, not all of them.

    The team is working on this issue's resolution. Please stay tuned.

  • Avatar
    Denis

    We have tested the fix and currently we are in the process of deploying it to the production environment. Please bear with us.

  • Avatar
    Denis

    The issue has been fully resolved. We have checked everything and now we can confirm that there are no more manifestations of the issue.

    We are terribly sorry for the inconveniences this may have caused. Please let us know at support@gooddata.com if you have any questions or concerns.

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