[Incident] Some of the data loading processes are not working

Some of the data loading processes deployed on the platform are failing. We are investigating the issue, please stay tuned.

We apologize for the inconveniences this may cause to you.

Updates

Denis

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We have made some progress in resolving the issue, but it is not completely fixed yet. Please bear with us.

Denis

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We are still working on the fix. Please stay tuned.

Denis

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Unfortunately, this is still work in progress. We have identified what needs to be done in order to fix the problem and currently we are in the process of testing.

Denis

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Unfortunately, this is taking longer than we'd want. The team is still working on the issue with the highest priority. Please bear with us.

Denis

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We are in the final stage of delivering the fix and the ETA is about 1 hour.

Denis

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The incident has been resolved and now all the data loads are running with the full speed without failure. 

We deeply apologise for the inconveniences that may have been caused by this problem, and we will be conducting the investigation to discover what exactly led to this situation, which will be used as a basis for the plan to prevent this kind of issues.

Many apologies once again - we take the disruptions very seriously.

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