A scheduled maintenance update will take place on:
Friday, August 9, 2013 at 11:00pm - 05:00 am (Saturday, August 10) PT (other time zones)
During these six hours, the GoodData platform and all applications will be unavailable. Users attempting to access our services will receive the maintenance landing page only. The main purpose of this maintenance break is to upgrade the service to the new code release.
Subscribe to @gooddataops on Twitter to get all maintenance updates as they happen and check out our maintenance calendar here:http://support.gooddata.com/entries/21295883-gooddata-maintenance-c...
Updates
ananthakrishna raikar
Hi Bryan,
I didnt saw any maintenance landing page while log in, and all of data upload jobs ended up in showing the exception.
INFO 10-08 05:27:03,770 - subctrgy_gd - (stderr) Exception in thread "main" java.lang.StackOverflowError
INFO 10-08 05:27:03,774 - subctrgy_gd - (stderr) at java.io.IOException.<init>(IOException.java:58)
INFO 10-08 05:27:03,774 - subctrgy_gd - (stderr) at java.io.InterruptedIOException.<init>(InterruptedIOException.java:62)
INFO 10-08 05:27:03,774 - subctrgy_gd - (stderr) at java.net.SocketTimeoutException.<init>(SocketTimeoutException.java:42)
Regards,
AnaKrishna
Bryan Castro
Hi AnaKrishna,
Apologies but the platform is still undergoing maintenance. Once the maintenance window has concluded, we'll definitely notify you.
Kiran Guruswami
Bryan,
I'm able to access the projects but the data loads are still failing. Graph is unable to locate the files in GoodData user storage space. This is the error message I get.
"ERROR caused by: Component pre-execute initialization failed."
Bryan Castro
Hi Kiran,
The release is still in progress. At the moment, the data loading infrastructure is not operational, so any attempts to upload any data will result in error. Please bear with us and thanks for understanding.
Bryan Castro
http://secure.gooddata.com is back up and fully operational. Enjoy Release 93! https://support.gooddata.com/entries/25062753-Release-93-Notes-Saturday-August-10-2013 …
Kiran Guruswami
Bryan,
Thanks for notifying us about the status of the servers. Could you please let me know if the user storage space was cleared during this maintenance activity? I'm unable to locate any of the files that were stored for use in ETL processes.
I was under the assumption that GoodData kept the files intact for at least 5 days if not 10 days on the server. Does that mean hosting the files on user storage space is not a reliable method?
Thanks, Kiran
Kiran Guruswami
Bryan,
This has caused a lot of rework over the weekend for the team. Could you respond to my query earlier?
Thanks, Kiran
Zdenek Macicek
Hi Kiran,
I am going to help You right now, but I need more informations like project hash etc.
Data which are necessary for investigation are not public, so, please, can you create a regular ticket?
Thank You
Best regards,
Zdenek Macicek
zdenek.macicek@gooddata.com
support email: support@gooddata.com
support phone: (415) 200-0194
support portal: http://support.gooddata.com
Kiran Guruswami
Requested information has been updated on the ticket. Thanks.