Fri-Sat, August 9-10, 2013: Scheduled Maintenance Announcement

A scheduled maintenance update will take place on:

Friday, August 9, 2013 at 11:00pm - 05:00 am (Saturday, August 10) PT (other time zones)

During these six hours, the GoodData platform and all applications will be unavailable. Users attempting to access our services will receive the maintenance landing page only. The main purpose of this maintenance break is to upgrade the service to the new code release.

Subscribe to @gooddataops on Twitter to get all maintenance updates as they happen and check out our maintenance calendar here:http://support.gooddata.com/entries/21295883-gooddata-maintenance-c...

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Comments

  • Avatar
    ananthakrishna raikar

    Hi Bryan,

    I didnt saw any maintenance landing page while log in, and all of data upload jobs ended up in showing the exception. 

    INFO 10-08 05:27:03,770 - subctrgy_gd - (stderr) Exception in thread "main" java.lang.StackOverflowError

    INFO 10-08 05:27:03,774 - subctrgy_gd - (stderr) at java.io.IOException.<init>(IOException.java:58)

    INFO 10-08 05:27:03,774 - subctrgy_gd - (stderr) at java.io.InterruptedIOException.<init>(InterruptedIOException.java:62)

    INFO 10-08 05:27:03,774 - subctrgy_gd - (stderr) at java.net.SocketTimeoutException.<init>(SocketTimeoutException.java:42)

    Regards,

    AnaKrishna

  • Avatar
    Bryan Castro

    Hi AnaKrishna,

    Apologies but the platform is still undergoing maintenance. Once the maintenance window has concluded, we'll definitely notify you. 

     

  • Avatar
    Kiran Guruswami

    Bryan,

    I'm able to access the projects but the data loads are still failing. Graph is unable to locate the files in GoodData user storage space. This is the error message I get.

    "ERROR caused by: Component pre-execute initialization failed."

  • Avatar
    Bryan Castro

    Hi Kiran,

    The release is still in progress. At the moment, the data loading infrastructure is not operational, so any attempts to upload any data will result in error. Please bear with us and thanks for understanding. 

  • Avatar
    Bryan Castro
  • Avatar
    Kiran Guruswami

    Bryan,

    Thanks for notifying us about the status of the servers. Could you please let me know if the user storage space was cleared during this maintenance activity? I'm unable to locate any of the files that were stored for use in ETL processes.

    I was under the assumption that GoodData kept the files intact for at least 5 days if not 10 days on the server. Does that mean hosting the files on user storage space is not a reliable method?

    Thanks, Kiran

  • Avatar
    Kiran Guruswami

    Bryan,

    This has caused a lot of rework over the weekend for the team. Could you respond to my query earlier?

    Thanks, Kiran

  • Avatar
    Zdenek Macicek

    Hi Kiran,

    I am going to help You right now, but I need more informations like project hash etc.

    Data which are necessary for investigation are not public, so, please, can you create a regular ticket?

    Thank You

    Best regards,

    Zdenek Macicek

    zdenek.macicek@gooddata.com

    support email: support@gooddata.com

    support phone: (415) 200-0194

    support portal: http://support.gooddata.com

  • Avatar
    Kiran Guruswami

    Requested information has been updated on the ticket. Thanks.

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