INCIDENT: Reports not loading or loading extremely slowly

We are currently experiencing some operational troubles on the platform. Current services affected:

  • Reports not loading or loading extremely slowly.
  • Error message displayed: "Report not computable due to improper metric definition"
  • Red bar errors within projects

We are investigating these issue and hope to restore service as soon as possible. Apologies for the inconvenience here.

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Comments

  • Avatar
    Bryan Castro

    The situation is improving. We've identified the problem and are working towards a full resolution. Most users will no longer see the "Report not computable due to improper metric definition" error message but reports still do not finish loading. Please stay tuned for more updates.

  • Avatar
    Bryan Castro

    Some reports are now starting to load for some users. We are still working towards fully restoring service. 

  • Avatar
    Bryan Castro

    We can confirm that this issue has been resolved and service has been fully restored. Once again, we're very sorry for the inconvenience and we'd like to thank you for your patience.

  • Avatar
    Kristina Cirasunda

    We are still experiencing this issue...can this be fixed?

  • Avatar
    Denis

    Hello Kristina,

    This issue has been resolved long ago, and I'm sorry if you are experiencing something similar now. I'd ask you to submit a ticket to the Support with the name of your project and the link to the report or the dashboard where you see this, and we can start the investigation.

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