Known Issue: Blocking Cookies May Make Embedded GoodData Inaccessible

Enable third party cookies to access embedded GoodData dashboards

Issue Overview

Some modern browsers are now blocking third-party cookies by default. Many web services like GoodData rely on third-party cookies for authentication purposes when offerings are embedded in other sites. Disabling third party cookies may keep you from accessing the GoodData Portal if you or your customers are accessing GoodData through a window embedded in another application. In such cases, dashboards cannot be displayed until third-party cookies are enabled in your browser.

This issue is known to affect the following browsers:

  • Firefox 22 and later
  • Safari

Note: Customers using white-labeled versions of GoodData may not be impacted if the domain of the GoodData solution matches the domain of the embedding application. For example, if your white-labeled solution’s domain is analytics.yourcompany.com and your web site is hosted as yourcompany.com, then you may not be impacted.

To Fix

If you are experiencing issues accessing an embedded version of GoodData after updating your browser, the solution may be to disable blocking of third-party cookies. Follow the steps outlined below for your browser/platform:

Safari for OS X – Disable Blocking of Third Party Cookies 

Safari has moved away from their "Block Cookies" section. In order to make it work with the current version of Safari, you must have both "Prevent cross-site tracking" and "Block all cookies" checkboxes unchecked.

Firefox for OS X – Disable Blocking of Third Party Cookies 

Steps:

1. Open the Firefox menu and select Preferences

2. Select Privacy.

3. Set the value of the "Firefox will" setting to: Use custom settings for history.

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4. Additional settings are displayed. Check Accept third-party cookies.

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5. Close the Preferences window.

6. Refresh your GoodData dashboard.

For more information from Mozilla, see Disable Third Party Cookies (OS X).

Firefox for Windows – Disable Blocking of Third Party Cookies

Steps:

1. Open the Firefox menu and select Options.

2. Select Privacy.

3. Set the value of the "Firefox will" setting to: Use custom settings for history.

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4. Additional settings are displayed. Check Accept third-party cookies.

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5. Close the Preferences window.

6. Refresh your GoodData dashboard.

For more information from Mozilla, see Disable Third Party Cookies (Windows).

For more information on GoodData system requirements, see our related article on the subject.

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