[Incident] Some projects are inaccessible

We have identified a technical problem and we need to take immediate action to fix it. Therefore, some of the projects are currently inaccessible.

The affected projects will display the "Your project is currently under maintenance" message when attempted to access them, and the data loading processes will not be able to run for them too.

Please accept our apologies for the inconvenience that this disruption of service may cause to you.

We will keep you updated.

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Comments

  • Avatar
    Zuzana Bednarova
    We would like to update you with the newest information regarding this incident. Please see the details below: We were able to identify the root cause and we are working on the fix which might take a little bit longer. Most of the projects should be accessible now however redbars or maintenance page may occasionally appear. The data loading processes may fail. Please accept our sincere apologies for the inconvenience.
  • Avatar
    Zuzana Bednarova

    We would like to update you with the latest information regarding this incident. Please see the details below: We were able to identify the root cause and we are working on the fix which might take a little bit longer. We are experiencing some performance degradation. Most of the projects should be accessible now however redbars or maintenance page may occasionally appear. The data loading processes may fail. Please accept our sincere apologies for the inconvenience.

  • Avatar
    Zuzana Bednarova
    Our team continues to work on a fix for the performance issues affecting some customers. Some of the projects may be still inaccessible due to the maintenance. We apologies for the inconvenience. More information shortly.
  • Avatar
    Zuzana Bednarova
    Our team continues to work on a fix for the performance issues affecting some customers. Some of the projects may be still inaccessible due to the maintenance. We apologize for the inconvenience. More information shortly.
  • Avatar
    Zuzana Bednarova
    Our team remains focused on resolving the performance issues, please note it will take some time due to the complexity and during that some of the projects may be inaccessible or you may experience some redbars. Please accept our sincere apologies. More information shortly.
  • Avatar
    Zuzana Bednarova
    We are actively working on resolution of the issue. Your projects may be inaccessible, slow or returning the redbars. We are doing our best to restore the service as soon as possible. We apologize for the inconvenience caused by the technical issue. More information soon.
  • Avatar
    Zuzana Bednarova
    Please note: Part of our platform is currently locked and undergoing the maintenance. We apologize for the inconvenience and appreciate your patience while we are working on restoring the services.
  • Avatar
    Zuzana Bednarova

    Part of our platform is still locked and undergoing the maintenance. We apologize for the inconvenience and appreciate your patience while our engineers are working on the fix. We will keep you updated.

  • Avatar
    Zuzana Bednarova
    Engineering operation changes are improving performance for impacted customers. We are still working on a full resolution. More updates to come soon, we appreciate your patience.
  • Avatar
    Zuzana Bednarova
    Efforts continue by our operations team to mitigate problems impacting some customers. we have no ETA set yet due to the complexity of the issue. Some of the projects may be inaccessible (showing the maintenance window). We are currently restarting the affected HW to solve the issue.
  • Avatar
    Zuzana Bednarova
    Performance has improved for impacted customers; however, our engineering team continues to monitor the situation until the full resolution. We will follow up with additional information soon! Thank you for your patience!
  • Avatar
    Zuzana Bednarova
    We are happy to inform you that our platform is up and running. We are running the final tests to make sure everything is working as expected. We apologize for the inconvenience and we would like to thank you for your patience today!
  • Avatar
    Zuzana Bednarova
    We're happy to announce that our performance tests ran smoothly which means our platform is back and running. We appreciate your patience!
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