We are currently experiencing an issue with our CA-2, Canada, Montreal, Datacenter. It is currently locked and not accessible.
Our engineers are working diligently to fix this, and we will continue to keep you posted with updates as details are revealed.
If you are unsure of your datacenter, you can find it based on the following article:
https://help.gooddata.com/doc/enterprise/en/expand-your-gooddata-platform/gooddata-platform-overview/gooddata-datacenters/
Updates
Joe Heun
Our engineers are still working to fix the issue. We currently do not have an approx. ETA, but we greatly appreciate your patience in this matter.
Joe Heun
There are currently issues with metadata within the database containing LDM, reports, and dashboards. We are currently working to restore this, and will update with more information soon.
Joe Heun
The restoration was successful, and now we are working around the bug within the database engine. If everything goes smooth during this time, we hope to have everything back up and running in about 1 hour.
Joe Heun
The issues are taking a bit longer than projected, but our engineers are still diligently working to get this resolved. We will keep you posted with any further updates.
Joe Heun
Things seem to be looking up as we are currently running a consistency check and get back online soon. We will check to make sure all the metadata has been restored successfully and keep you posted with any further information.
Joe Heun
We are currently back online and monitoring the situation to make sure everything has been restored correctly. The resolution seems to be in sight.
Joe Heun
The issue has been resolved, and everything is running as normal. We greatly appreciate your patience in this matter, and should you have any further questions or concerns please reach out to support@gooddata.com