Sat, May 15th, 2021: Scheduled Maintenance Announcement

A maintenance window is scheduled for Saturday, May 15th, 2021, at 1:00 AM Pacific Daylight Time (other time zones). The maintenance window is planned to take up to 2 hours.

 

The maintenance is planned for all our datacenters. For more information about the datacenters, click here.

What will it bring?

  • Improved core infrastructure performance
  • Testing of network components on the United Kingdom datacenter and both United States datacenters
  • Improvements of the Amazon Aurora database on the Canada datacenter and the European Union, Frankfurt datacenter
  • Security bug fixes and major engine improvements followed by an upgrade of the underlying operating system
  • System resilience improvements

How will it affect you?

1:00 AM - 2:00 AM: The GoodData platform and all applications will be unavailable on all the datacenters. API calls to the GoodData platform will fail. Tasks that are scheduled to run during that time will be pending and will resume when the GoodData platform is back online.

By 2:00 AM, the Canada datacenter and the European Union, Frankfurt datacenter are expected to be fully back online.

 

2:00 AM - 3:00 AM: The GoodData platform and all applications will still be unavailable on the United Kingdom datacenter and both United States datacenters.

For those datacenters, API calls to the GoodData platform will fail. Tasks that are scheduled to run during that time will be pending and will resume when the GoodData platform is back online.

NOTE: By 3:00 AM, the datacenters are expected to be online. In the unlikely event that the tasks that are scheduled to run after 3:00 AM are still delayed, we will post an update to this announcement.

No action required!

There is no action required from you.

 

We will be posting updates to this announcement to inform you about the maintenance window status. To get a notification email, subscribe to updates on this announcement.

 

We appreciate your patience and thank you for your understanding. If you have any questions or concerns, please contact GoodData Support.

Updates

Josef Zila

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The platform maintenance has started. We will be back within 2 hours.

Iva Gasparekova

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BAD Due to some technical difficulties, the Canada datacenter and the European Union, Frankfurt datacenter are not fully back online as expected. We apologize for the inconvenience and we greatly appreciate your patience here. We will keep you posted!

Iva Gasparekova

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GOOD We are happy to announce, the Canada datacenter and the European Union, Frankfurt datacenter are fully back online.

Iva Gasparekova

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BAD Our Scheduled Maintenance is nearly over - All datacenters are up and fully operational, but some of you from the NA3 datacenter may still be encountering issues with ETL. We are sorry for this unpleasant situation.

Iva Gasparekova

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BAD Our engineers are still working hard on the fix of ETLs running on NA3 datacenter. Please accept our apology for another delay.

Iva Gasparekova

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BAD We are still working on the fix of issue in NA3, please bear with us for a while.

Iva Gasparekova

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BAD Unfortunately, the original issue with ETLs running under the NA3 datacenter seems to be more complex than we expected. We appreciate your prolonged patience with us.

Iva Gasparekova

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BAD Our engineers are finishing the fix on NA3 datacenter. Please stay tuned!

Iva Gasparekova

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GOOD We greatly appreciate all your patience with us. We are happy to say, the whole Platform is up and running now.

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