We are currently experiencing an issue on our US-1 (Chicago) data center. Our engineers are working diligently on a fix, and we apologize for any inconvenience during this time.
- Currently, a portion of the workspaces on the data center are unavailable
Updates
Julius Kos
🟢 [2022-10-28 11:55AM CEST / 2:55AM PDT / 9:55AM UTC]
We are happy to announce that more than 99.5% of workspaces have been restored and the restore procedure is finishing. You should already have all the affected workspaces available.
If you still cannot access a workspace, it should be available within few moments. There are a few outlying workspaces, which could take longer to restore, we are closely watching the process. If you are encountering any issue with accessing a workspace, please contact customer support via
https://support.gooddata.com/hc/en-us/requests/new?ticket_form_id=582387
or via support@gooddata.com.
Because the affected workspaces were restored from the most recent backup, you may need to reload missing data or redo recent metadata changes. You can see the most recent data loads in the Manage section of your workspaces.
Please take into account that workspaces marked with TESTING environment are not backed up as it is described at https://help.gooddata.com/doc/enterprise/en/expand-your-gooddata-platform/gooddata-platform-overview/data-backup and such workspaces were not restored.
Workspaces which were affected and were created 24h prior the incident did not have to have backup yet and could not be restored.
Please accept our apologies for this situation which was caused by an operation issue. We consider any downtime very seriously and retrospective will be held as usual to find root causes, take precautions and avoid repeating of the situation.
Considering all workspaces except few which are in progress are restored. We are switching platform status to the green.
For any questions or RCA inquiries, please contact GoodData Support.