We are experiencing a widespread issue with GoodData Cloud, specifically in the DUB1 Datacenter, eu-west-1 region.
Our engineers are actively investigating the root cause and working to improve the environment's responsiveness until the issue is fully resolved.
We will continue to keep you posted with updates as details are revealed.
How are you affected?
The environment in the DUB1 Datacenter, eu-west-1 region is currently unaccessible due to an issue with related database.
No action required!
There is no action required from you right now.
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We greatly appreciate your patience in this matter, and if you should have any direct questions regarding this, please reach out to GoodData Support.
Updates
Moises Morales
We've discovered that the issue is currently affecting additional datacenters.
To ensure clear and centralized communication, we will provide further updates in a new Service Announcement. Please refer to the new Announcement for the latest developments on the fix.
Thank you for your patience and understanding.
Moises Morales
As promised in our previous update, we posted a follow-up announcement covering all the other affected datacenters: https://support.gooddata.com/hc/en-us/articles/38289010278163-Thu-Feb-6th-2025-Unexpected-GoodData-Cloud-Issue
We are pleased to inform you that the issue has now been fully resolved (including the DUB1 Datacenter).
We truly appreciate your patience and understanding as we worked to resolve the issue.