Incident: Upload Sub-system performance issues

We are currently experiencing some operational troubles on the platform. Current services affected:

  • Data loads will be delayed for some projects 

Our engineers are currently working on fixing these upload sub-system performance issues and hope to have this resolved shortly. We'll keep you updated as much as possible, so please stay tuned for more updates. Many apologies for the inconvenience.

Updates

Bryan Castro

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[UPDATE]: We've just received an update from our engineering team on this issue. They have identified the root cause and have already put together a fix for this. Our engineering team are currently in the process of testing the fix. We'll keep providing more updates on this as we learn more, so please stay tuned.

Bryan Castro

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[UPDATE]: According to our estimations, the ETA is approximately 2-3 hours. 

Holly Szkoropad

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[UPDATE]: To address this issue, our engineers unfortunately need to lock our platform for one hour beginning at 11am PST. We will be providing updates via Twitter @gooddataops and in a new Announcement article here:

https://support.gooddata.com/entries/25161738

Apologies to everyone for the inconvenience caused here.

 

 

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