INCIDENT: Intermittent Platform Outages

We are currently experiencing some operational troubles on the platform. Current services affected:

  • Users may not be able to log in - "Platform Down" page showing when trying to access GoodData
  • Reports not loading or loading extremely slowly.
  • Red bar errors within projects

We are investigating these issue and hope to restore service as soon as possible. Apologies for the inconvenience here.

Updates

Bryan Castro

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The platform issues have been resolved, and service should be back now across the entire platform. Apologies for the troubles here, and thank you for your patience.

Andrew

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Still got issues here unfortunately.... very slow when trying to pull reports.

Jim Nestell

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I am still seeing a number of performance issues with intermittent Red Bar errors and Platform Down pages.  Also, the date stamp on your posts, what time zone is that based on so that we can determine the relevancy to our documented issues.

Bryan Castro

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Incident still open. Service only partially restored. Our engineers are continuing work here. We're very sorry for the inconvenience.

 

Bryan Castro

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Service appears to have been restored. Investigation into underlying causes continues on our side. 

Kaliaperumal Arumugam

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The bear is back, we still see the polar bear image

Thomas Pelliccioni

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Thank you for the update.  We are also still having issues.

Bryan Castro

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We are still experiencing some operational issues on the platform. Intermittent outages are still visible. Please stay tuned for more updates.

Nancy Phippins

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You indicated that service appears to have been restored; however, I am still unable to generate one of my monthly reports.

Bryan Castro

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Hi Nancy, I'm sorry about that. Please see my most recent comment. We are still working on resolving these operational problems. Many apologies for the inconvenience.

Nancy Phippins

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Thanks!! Didn't see your last post. Patiently waiting for it to be restored.

Bryan Castro

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We can see that platform performance has improved. The "Platform Down" landing page should no longer be visible to end-users as well as the red bar error messages. We're still working on stabilizing the platform and improving overall performance. 

Bryan Castro

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The platform is fully operational at the moment. We've been keeping an eye on it and there are no longer any visible errors or performance issues. We're still monitoring all systems to ensure platform stability. Once again, we're very sorry for the inconvenience.

Andrew

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Hi.

I can confirm that I am still receiving slowness issues on producing reports.  Is there still problems?

Cindy Au

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Hi Andrew,

We apologize for the troubles you may have been experiencing yesterday (July 4th). We experienced another incident on the 4th and the issue has been resolved and service has been fully restored. You can read more about the incident here: https://support.gooddata.com/entries/24664963-INCIDENT-Reports-not-loading-or-loading-extremely-slowly. 

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